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Do items ship separately?
Yes, sometimes we ship our items from multiple facilities.
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Shipping Information
My order has shipped, but why does my tracking show "No Results"?
If your tracking shows “No results” that likely means your order has recently been shipped and will scan in its first update within 36-48 hours.
My tracking says the order was delivered, but I haven't received it. What should I do?
Sometimes a package will be marked as delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update.
Why is my order marked as "Return to Sender"?
There might be different reasons, for example, refused orders, unclaimed orders, etc.
Are there additional shipping costs for International orders?
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fees.
Why is my international order taking so long?
If your order is delayed it may be held in customs for processing and take up to six weeks to arrive.