Where is my international order?Updated 2 days ago

Wondering why your international order is taking a while?
We totally get it—waiting isn’t fun! A quick reminder to always double-check your shipping address before placing your order to help avoid delays.

We ship internationally with DHL, and once your package clears customs, it’s passed to your local postal service. In some countries, tracking info may not update after that hand-off, which can make it feel like your order is in limbo.

Sometimes packages get held up in customs and can take up to six weeks to arrive. If it’s taking longer than expected, your local customs office is your best bet for updates.

Heads up: unclaimed packages will be returned to the sender and, unfortunately, aren’t eligible for reshipment or refund—so we recommend keeping an eye out or checking in with customs if needed.