The refund/exchange policy is different for each product on the site. The return policies for each product is stated in the product description.

Please note that our return policy strictly allows for refunds or exchanges within 30 days of purchase. We regret to inform you that we won&apos;t be able to offer any refunds or exchanges on purchases made beyond the stipulated 30-day period.We are happy to accept returns or exchange requests within 30 days of your purchase if your product does not meet your expectations. In the event of a return request due to dissatisfaction with size or color, we provide the option for exchanges or refunds in the form of store credit. If your return is related to a damaged item we are happy to provide a full refund to your original payment method. If you have any questions or concerns, please feel free to email us at&#xA0;shop@enchante.co.To qualify for a return, your item must be unused and in the exact condition that you received it. Additionally, it should be in the original packaging. If you believe that your item fulfills these criteria for a return, please refer to the instructions in the Shipping section below.

Can I return my items for a refund or exchange?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. To initiate the return process, please visit the Returns Center with your order number and email address. Please follow all directio

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. <h3 id="return-by-mail">Return by mail</h3>To initiate the return process, please visit the <a href="https://returns.enchante.co/">Returns Center</a> with your order number and email address. Please follow all directions and drop off your return at your preferred shipping carrier.&#xA0;Note: It is the customer&apos;s responsibility to pay for the shipping cost of a return.&#xA0; <h3 id="refund-process">Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. If you chose an exchange instead, your exchange order will ship after we&apos;ve processed your return.&#xA0; <h3 id="non-returnable-items">Non-Returnable items</h3>Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I make a return?

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Send us an email at shop@enchante.co or click Contact Us to fill out the contact form. 

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REFUND POLICY

SHIPPING POLICY

RETURN TO SHOP

PRIVACY POLICY

Returns/Exchange Policy

Can I return my items for a refund or exchange?

How do I make a return?