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My tracking says the order was delivered, but I haven't received it. What should I do?Updated 2 years ago

Sometimes a package will be marked as delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give the package time to complete the delivery.

We also recommend doing the following within 36 hours of expected delivery:

• Look for a notice of attempted delivery

• Look around the delivery location for your package

• See if someone else accepted the delivery

• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Please let us know if you haven’t received your package after 3 days without a status update.

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